Arvia cruise ship queues spoilt Christmas, passengers say – BBC

Passengers on a cruise ship's maiden voyage have complained of "horrendous queues", problems with Christmas dinner reservations and a lack of internet.
P&O Cruises' Arvia left Southampton for the Canary Islands last Friday.
Welsh travel reviewers Tom Hughes-Lewis and Dominik Scott, who are on board, said the ship had "a lot of unhappy people".
P&O Cruises apologised IT problems had caused "dining issues" and delays for some guests on Christmas Day.
Passenger Adrian Harvey, from Norfolk, told the BBC the dining queue on 25 December stretched for three quarters of the ship's length on two decks.
He said he was shown to his reserved table an hour-and-a-half late only to find that it was already occupied by someone else.
In an email to the BBC, he wrote: "The queues were horrendous… there were still people waiting for main courses at 23:00.
"Queues, queues, queues at reception/internet/restaurants, even virtual queues where you make a booking… What an absolute shambles."
Mr Hughes-Lewis, from Llandysul, Ceredigion, who posts travel videos online, said he and his partner experienced minor issues with their Christmas dinner, including missing courses.
"However, we have heard from many other passengers who often come to speak to us after seeing our YouTube channel that they really did have a negative experience," he said.
"There are often queues on board, particularly for dining and reception, but we can see they are putting steps in place to address this."
P&O Cruises said it had resolved the dining issues.
In a statement, it said: "We are so sorry for those guests affected by the IT and connectivity issues on Arvia's current cruise, which caused dining issues and restaurant delays for a proportion of guests on Christmas Day.
"This service was certainly not up to our usual high standards and we wholeheartedly apologise."
The 16-deck ship, which accommodates up to 5,200 guests and 1,800 crew, is the operator's second to be powered by liquefied natural gas.
It is due to sail from Southampton to the Caribbean on 6 January before returning to Europe in the summer.
Follow BBC South on Facebook, Twitter, or Instagram. Send your story ideas to
New cruise ship docks ahead of maiden voyage
Barbados for ship's naming rather than home port
Arvia Cruise Ship Highlights – P&O Cruises
Basingstoke trainer's tips on how to stick to New Year resolutions
Kiran Pun: Hampshire police appeal for footage to find missing Wiltshire man after people arrested on suspicion of murder
Walrus Thor spotted in Hampshire arrives in Scarborough
Remember Solent walrus Thor? See where he's ended up next PHOTOS
Stunning five-bed house in Ryde with three-bed holiday lodge, pool and gardens
Residents with CCTV footage of missing Wiltshire man urged to come forward
New year welcomed around the world
Pope Francis leads tributes to Benedict XVI
Putin is destroying you, Zelensky tells Russians
Benedict: The pope who resigned from the papacy
World celebrates arrival of 2023
Why black Brazilians like me mourn Pelé, the king
Do restrictions on travel work against Covid?
2022's biggest stories… in 74 seconds. Video
From Rosalía to Beyoncé: 2022's best songs ranked
Film highlights to look out for in 2023
Six viral moments that charmed Indians in 2022
Listen: Our correspondents on what news 2023 may hold. Audio
The most unlikely TV hit ever?
Which protein is most climate-friendly?
The railway that forever changed the US
© 2022 BBC. The BBC is not responsible for the content of external sites. Read about our approach to external linking.


Leave a Comment